Refund policy
Article 7. Returns: Non-compliance - Withdrawal
7.1 Deadline
The Buyer has a period of 15 days, from the date of receipt of the delivery, to return the Products ordered to RTM, either because of their non-compliance with the order as stipulated in Article 6.2 or under his simple right of withdrawal and, in this case, without no obligation of motive or cause. This period is extended to 30 days for any Product whose delivery has taken place outside the territory of the European Union, with the exception of Switzerland and Norway.
Beyond this period, RTM is under no obligation towards the Buyer regarding the order and the Product(s) ordered, except in the framework of the warranty and after-sales service obligations incumbent on RTM as stipulated in Article 8 below.
7.2 Procedure
In all cases, the Buyer is obliged to return the Product(s) concerned to RTM, in the same condition as that of their initial delivery, along with their accessories, all the elements that together form a Product (ex: top and bottom) and their complete packaging or packing, accompanied by documents completing the initial delivery (invoice, etc.), and for cases of return for non-compliance, proof of non-compliance of the order and of their notification to RTM.
The return transport conditions will be the same as those for the initial delivery, in particular for the choice of the carrier or distributor, unless otherwise agreed between the Parties.
The Buyer undertakes to communicate to RTM all relevant information relating to the return of the Product(s) and to provide any necessary assistance.
7.3 Consequences
Subject to the stipulations above, RTM proceeds, at its expense, either with a standard exchange, within the limits of available stocks, or the reimbursement of the order, at the choice of the Buyer.
In cases of return for non-compliance, RTM bears the cost of shipping and returning the Product(s); in cases of return for withdrawal, these costs are borne by the Buyer.
In all cases of return giving rise to a standard exchange, the shipping and delivery costs are borne by the Buyer.
In all cases of return giving rise to a refund, RTM makes the refund using the same method as the one used by the Buyer to pay the order, and as soon as possible.
However, in the event of a return following the exercise of the right of withdrawal, if it is established that the Product(s) concerned, their accessories and their packaging or packing have been altered or damaged by Buyer, RTM reserves the right not to reimburse the Buyer.
In all cases of return, the obligations of RTM stipulated by the above provisions are exclusive of any other obligation towards the Buyer and impose no other charge on RTM, particularly in case of damage or injury, direct, material, indirect or non-material, consecutive or not, invoked by the Buyer.