Shipping policy

 

Article 6. Delivery

 

6.1 RTM will make its best efforts to deliver Products as soon as possible.

Products are delivered to the shipping address indicated by the Buyer at the time of the order and by default to his home address. Any modification concerning the shipping address or any other information communicated by the Buyer for the delivery, must be notified in writing or by email to the Seller, to be effective and taken into account by the Seller.  Any additional costs or time resulting from this modification will be borne and remain under the sole responsibility of the Buyer.

The ordered Products are delivered accompanied by the corresponding invoice and, if applicable, the necessary documents for deliveries outside mainland France.

For all deliveries in mainland France, the Seller uses the La Poste distribution network by default with one of the shipping formulas proposed by La Poste depending on the characteristics of the Products to be shipped, unless the Buyer decides otherwise when placing the order and informs the Seller with all the necessary details.

For any delivery outside mainland France, the Seller will offer the Buyer a transport solution, the most suitable according to the nature and specificities of the order, which must be confirmed by the Buyer at the time of the order. No delivery will be possible before the final validation of the transport solution.

RTM declines any responsibility for any delay or non-delivery, attributable to La Poste, the carrier or another distributor and their assigns and, in any event, in case of Force Majeure as defined in Article 11.1 below.

6.2 Receipt of the order

Upon receipt of the order, the Buyer must verify the conformity of the Products received; any anomaly such as: Missing, incomplete or damaged product and any significantly damaged package, must be notified immediately to the carrier according to its specific rules, and in any event to to RTM:
- By letter to: RTM Industries 53, rue de la Division Leclerc – 50300 AVRANCHES,
- By email: sales@recordingthemasters.com- By telephone: 33 (0)2 33 68 68 00.

The provisions of Article 7 below shall apply to the exclusion of any other obligation incumbent on RTM.

6.3 Tracking deliveries

For tracking deliveries, RTM informs the Buyer by email of the partial or total shipment of his order and, where applicable, the tracking number of the parcel on the carrier's website.

RTM makes its team of professional sellers available to the Buyer, either at the email address: sales@recordingthemasters.com, or by phone: 33 (0)2 33 68 68 00.